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This Privacy Policy applies to all services, websites, and applications of XPart Co., Ltd., including electronic component trading, technical lookup, account management, and technical support.

By accessing or using our services, you agree to the collection and use of information under this policy. If you do not agree, please do not use the service.

We collect the following information to provide and improve our services:

Information you provide

• Name, email address, and phone number when registering an account
• Shipping address and payment information when placing orders
• Technical support or quotation request content
• Company information and job title when provided

Information collected automatically

• IP address, browser type, and operating system
• Component search history and navigation behavior
• Access time and frequency
• Cookie and session data

Collected information is used for these purposes:

• Process component orders, quotations, and deliveries
• Provide technical support and component consultation
• Send order and account status notifications
• Improve search and recommendation quality
• Analyze usage to optimize experience
• Send technical newsletters and new product information when subscribed
• Comply with legal obligations and authority requests

We do not sell your personal information. Information is shared only in these cases:

• Shipping and logistics partners for delivery
• Manufacturers or distributors for warranty and CoC handling
• Payment processors using PCI-DSS security standards
• Government authorities with valid legal requests
• Auditors or legal advisors under confidentiality obligations

XPart.vn uses technical and organizational measures to protect information from unauthorized access, loss, or disclosure:

• SSL/TLS encryption for data in transit
• Encryption of sensitive stored data
• Internal access controls based on least privilege
• Continuous monitoring and periodic penetration testing
• Security incident response process within 72 hours

No system is absolutely secure. If a data incident affects you, we will notify you as required by law.

Under applicable law, you have these rights over personal data:

• Access: request a copy of data we store about you
• Correction: update inaccurate information
• Deletion: request deletion except where retention is legally required
• Objection: opt out of marketing processing
• Restriction: limit how we process your data
• Portability: receive data in a machine-readable format

To exercise these rights, please send a request to contact@xpart.vn.

XPart.vn uses cookies and similar technologies to improve browsing. You can control cookies in browser settings, but some features may be affected.

Cookie categories

We retain personal data only as long as needed for the stated purposes or legal requirements:

• Account data: while the account is active + 2 years
• Transaction history: 10 years under accounting rules
• Access logs: 12 months
• Session cookies: deleted when the browser closes
• Marketing data: until you unsubscribe

We may update this policy from time to time. For material changes, we will notify registered users by email or prominent website notice at least 14 days before they take effect.

Continued use after the effective date means you accept the updated policy.

For questions, complaints, or requests related to this privacy policy, please contact our Data Protection team:

Company

XPart Co., Ltd.

Email

contact@xpart.vn

Hotline

0979 761 016 (Mon–Fri, 9:00–18:00)

Address

7th Floor, VNO Building, 129 Dien Bien Phu Street, Gia Dinh Ward, Ho Chi Minh City